FAQ's

FAQ

How long will it take to receive my order?
At this time of year Nov-Dec, We need at least 10 business days to paint the order before it is sent. 
Shipping within Australia is 3-5 days (Standard) and 1-3 Days (Express) 
International Shipping is 3-10 Business days (standard) 

Do you offer Afterpay?
Yes! You will need to use your email address for after pay orders. 
We are set up to allow AfterPay in New Zealand also. 

Can I see a sketch of my hat before it is painted?
No, because our artist paints the hat by freehand, directly onto the cap. 

Can I get my hat painted on the spot?
Yes. At one of our locations. Our artist will let you know when your hat is going to be painted as there may be some orders in front of yours that need to painted first. 

Where are you located?

Movie World  

Monday-Sunday 10:30am - 5pm
Pacific Motorway, Oxenford QLD
(by the Willy Wonker Candy Shop)

Sea World
Monday-Sunday 10:30am - 4pm
Sea World Dr, Gold Coast QLD
(Underneath the Dockside Tavern, by Nickeldeon Land) 

Dreamworld
Closed Until Further Notice 
Dreamworld Parkway, Coomera Queensland 4209 
(opposite the Game Centre)

Surfers Beach Front Markets
Wednesday, Friday & Sunday  5pm-10pm
The Foreshore Surfers Paradise 
(opposite McDonald's & by the big Surfers Paradise sign on the beachfront) 

*Hours may change due to public holidays and school holidays*

Does the paint run?
No. It dries quickly. And needs at least 24 hours before it can get wet. 

Can I wash my cap?
Yes. Hand wash in cold water.
Our trucker and snapback caps are of excellent quality. The best way to care for them is to cold hand wash and air dry them.
The paint we use is specifically designed for fabric and is therefore permanent.
 
How long does the Paint last?
The paint we use is a specific fabric paint that is permanent.

Can you spray on the back of a cap?
Yes on a snapback cap but not on a trucker cap.
It will cost an extra $5

What is a brim?
The brim is the peak of the cap.

What is a trucker cap?

A mesh baseball cap, with an adjustable snapback clip on the back of the cap of the cap.  Trucker caps have a curved brim. 
             

 

 What is a snapback cap?


A type of baseball cap, with an adjustable snapback clip on the back of the cap and a flat brim.

 

Do you give discounts for bulk orders?
Yes. The discount amount depends on how many caps you order. 
Our discounts start at 10% for 5 hats or more. The more you order the larger the discount. Please email us for a quote: originalgraffix@hotmail.com 

How long does it take to paint a bulk order?
It depends on how many caps you order. We need at least 1-2 weeks for bulk orders of more than 20 caps. 

What size caps do you have?

TRUCKER CAP

SNAPBACK CAP

Kids       54cm circumference

(Kids snapback caps coming soon)

Adults    58cm circumference 

Adult       58cm circumference


* Our kids caps generally fit kids aged 1-7 years.
We recommend an adult size for kids 8 years and over, depending on how big their head is. 

What colour caps do you have?

TRUCKER CAPS

SNAPBACK CAP

Kids  - White, Black 

Kids snapback caps coming soon) 

Adults - White, Black

Adults - White, White/Black brim


Can you paint on the mesh part of the cap?
No as the plastic mesh will not hold the paint.

Why are the Snapback caps more expensive?
Because they are better quality. The material used is more durable and will last longer than a trucker cap.

Can you paint on a my own cap?
Yes. The cost is $30 for our artwork on your own cap.

Can you airbrush my own logo?
We only do the styles on our style chart. (However if the artist working is comfortable with the logo and they have time, they may be able to fit it in) 
Our hats a painted by freehand. If your logo is tricky or has a lot of detail we might not be able to paint it. 

Can you paint on T-shirts or other items?
We specialise in painting caps, shoes and canvases on the spot, t-shirts can only be airbrushed at an offsite location.
Please email us for a quote: originalgraffix@hotmail.com 

Will the paint come off my tee/hoodie/singlet in the wash?
The best way to look after an airbrushed clothing item is to hand wash it in cold water. The paint may come off slightly due to the fact that the fabric fibres are sitting on top of the garment, then the artwork is applied to the garment, once washed the fabric fibres will come off the garment thus taking some of the artwork with it. 

Can you paint my shoes if I bring them to you?
Yes, we can paint your shoes.

$30 per shoe, for 1 side of the shoe or
$40 per shoe for both sides.   

Do you offer international post?
Yes, we ship world wide.